Were looking for a Customer Success Manager to work closely with a selection of our Enterprise clients.
The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes.
This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for solutions. This role will report to the Team Manager, Client Services.
So, what will you be doing all day?
Your role as part of the Customer Success Team means your daily responsibilities may include:
Being the primary point of contact for all users on the account, responsible for identifying the clients pain points and defining client success
Responsible for onboarding, training, boosting engagement, and evangelizing and all our offerings
Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.
Support in uncovering and identifying upsell opportunities during the customers lifecycle.
Develop strong subject matter expertise across all solutions
The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes.
This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for solutions. This role will report to the Team Manager, Client Services.
So, what will you be doing all day?
Your role as part of the Customer Success Team means your daily responsibilities may include:
Being the primary point of contact for all users on the account, responsible for identifying the clients pain points and defining client success
Responsible for onboarding, training, boosting engagement, and evangelizing and all our offerings
Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.
Support in uncovering and identifying upsell opportunities during the customers lifecycle.
Develop strong subject matter expertise across all solutions
Requirements:
4+ years experience as a Customer Success Manager responsible for Enterprise clients, with planning and execution capabilities
Solid understanding and experience in digital marketing (SEO, PPC, media planning, etc.) – big advantage
Strong relationship-building skills the ability to quickly build rapport and establish trust (both internally and with clients)
Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems
Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights
Team player who can collaborate effectively with colleagues and business partners with a strong customer focus
Self-motivated, proactive, ownership mindset and results-oriented
Fluent in English
4+ years experience as a Customer Success Manager responsible for Enterprise clients, with planning and execution capabilities
Solid understanding and experience in digital marketing (SEO, PPC, media planning, etc.) – big advantage
Strong relationship-building skills the ability to quickly build rapport and establish trust (both internally and with clients)
Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems
Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights
Team player who can collaborate effectively with colleagues and business partners with a strong customer focus
Self-motivated, proactive, ownership mindset and results-oriented
Fluent in English
This position is open to all candidates.
