We are looking for an excellent Complaints Analyst to join our team. If you have highly writing abilities in English and you're a tech savvy you belong with us! Job Description As a complaints Coordinator you will generate, investigate, document, and summarize Customer Complaints events following the strictest regulatory demands and companys procedures You will provide feedback and background information of returned product investigation You will Identify potential risks, customer dissatisfaction and escalate when relevant You will be asked to summarize properly Complaints investigations and author sensitive closure letters to answer the Customer You will perform analysis of complaints and trends. Direct manage r: RA & Complaints team leader
Requirements:
Job skills: o Ability to work with cross-functional teams and to interact effectively with peers, management members and customers o High motivated, "team player" o Excellent communication and interpersonal skills, both verbal and written o Paying attention to the small details and very well organized o Self-learning and responsible o Ability to work under strict timelines and multitask in a fast-paced environment o Technical writing skills o Fluent in Hebrew and English, both verbal and written, French-an advantage Computer skills: Proficient in Microsoft Office Language skills: Fluent in Hebrew and English, both verbal and written, French-an advantage
Job skills: o Ability to work with cross-functional teams and to interact effectively with peers, management members and customers o High motivated, "team player" o Excellent communication and interpersonal skills, both verbal and written o Paying attention to the small details and very well organized o Self-learning and responsible o Ability to work under strict timelines and multitask in a fast-paced environment o Technical writing skills o Fluent in Hebrew and English, both verbal and written, French-an advantage Computer skills: Proficient in Microsoft Office Language skills: Fluent in Hebrew and English, both verbal and written, French-an advantage
This position is open to all candidates.
