In this role you’ll be joining the Global Service Group . We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. You will be responsible for training, installing, and supporting all products at customer sites in Taiwan.
Responsibilities
What you will be doing
Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the territory.
Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
Maintain, support, and guide proper training to all users, including OEM and End User personnel.
Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
Lead technical field escalation.
Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap.
Assist in new equipment integration, add-ons, and upgrades.
Provide feedback to the headquarters based on experience gained with customers.
Support the customer beyond the defined working schedule as required.
B.Sc. in Electronics/Mechanical Engineering or equivalent Must
Minimum 3 years of experience as Support Engineer-Must
Previous experience and familiarity with the semiconductor industry or capital equipment manufacturers-Must
Excellent level of Englishboth spoken and technical-Must
Working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
Strong mechanical and electrical aptitude with independent troubleshooting ability.
First level software troubleshooting and support
Master degree in physics/mechanical engineering or equivalent – advantage
Data analysis capabilities /8D failure analysis/structured problem-solving advantage.
Ability to travel 30% of the time.
Previous experience working with multi-discipline semiconductor metrology equipment preferred.
Understanding of semiconductor practices, safety, ergonomics, and yield requirements
