As an Account Manager, you will be responsible for developing, executing, and owning a long-term Account Strategy for customers.
This role will oversee retention and expansion of accounts in addition to driving adoption of our Market Intelligence and E-commerce strategy solutions in core processes across the business. You will own the relationship with customers and key decision makers helping them with reaching business goals and KPIs leveraging Market Intelligence and our Consulting services.
So, what will you be doing all day?
Manage and develop long-term partnerships with some of the biggest brands in the world
Increase renewal rates
Manage relationship with account users regarding engagement and product adoption in order to exceed commercial targets
Identify and lead up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability
Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement
This role will oversee retention and expansion of accounts in addition to driving adoption of our Market Intelligence and E-commerce strategy solutions in core processes across the business. You will own the relationship with customers and key decision makers helping them with reaching business goals and KPIs leveraging Market Intelligence and our Consulting services.
So, what will you be doing all day?
Manage and develop long-term partnerships with some of the biggest brands in the world
Increase renewal rates
Manage relationship with account users regarding engagement and product adoption in order to exceed commercial targets
Identify and lead up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability
Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement
Requirements:
Strong understanding of key digital web metrics and the various online marketing channels
Minimum 3 years of commercial experience navigating renewals and up-sells (SaaS background preferred)
Ability to manage 30-35 enterprise accounts and coordinate amongst multiple stakeholders from junior analysts up to the C-Level
Excellent communication and insights-based presentation skills
Ability to influence, confidently handle objections, and resolve customer issues
Experience client-direct sales and/or account management, and be highly successful at running consultative sales processes in large, complex prospect organizations
Experience in presenting to and interacting with senior management of prospect organizations
Deep understanding of value drivers in recurring revenue business models
Team player able to effectively interact with colleagues and business partners across the company
Strong understanding of key digital web metrics and the various online marketing channels
Minimum 3 years of commercial experience navigating renewals and up-sells (SaaS background preferred)
Ability to manage 30-35 enterprise accounts and coordinate amongst multiple stakeholders from junior analysts up to the C-Level
Excellent communication and insights-based presentation skills
Ability to influence, confidently handle objections, and resolve customer issues
Experience client-direct sales and/or account management, and be highly successful at running consultative sales processes in large, complex prospect organizations
Experience in presenting to and interacting with senior management of prospect organizations
Deep understanding of value drivers in recurring revenue business models
Team player able to effectively interact with colleagues and business partners across the company
This position is open to all candidates.
