What the Role Offers
Deploy and recover desktops, laptops, and order IT equipment and peripherals to ensure smooth operational functionality.
Manage problems and issues from start to finish, ensuring efficient resolution and continuity of service.
Prepare and catalog equipment for shipping and receiving, maintaining accurate records of on-hand equipment to avoid shortages.
Support project tasks and service tickets, ensuring timely completion and resource allocation for successful outcomes.
Deliver clear, concise support documentation and identify areas for improvement, recommending solutions to enhance productivity.
Provide VIP-level customer support for executives, ensuring their IT needs are addressed quickly and efficiently.
Process user account creation, modifications, and terminations across various systems, maintaining secure and accurate user management.
Strong customer service orientation with excellent interpersonal skills.
Proficient English communication, both written and verbal, to effectively interact across teams.
Advanced independent problem-solving and decision-making abilities in technical environments.
Ability to work independently and collaborate effectively within a global team setting.
Proficiency with both macOS and all Windows operating systems, including hardware.
Expertise in troubleshooting a wide range of technical issues involving computers, networks, smartphones, AV systems, and enterprise applications.
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Quick troubleshooting abilities, capable of handling real-time challenges efficiently.
