Chargebacks are a consumer protection tool that allows consumers to get their money back for fraudulent charges or purchases by submitting a dispute with their card issuer. Bad actors are aiming to abuse these protections towards fraudulent activities that harm companies that make the products you love. The dispute group’s purpose is to protect these companies from bad actors.
What you’ll be doing:
We are constantly building new products to enhance our domain and we want people to be excited about building this with us! Our projects are of course changing all the time, but here are a few that weve either done in the past or are planning for the near future, so you can get an idea of the types of work we do.
Develop a fully automated dispute platform to prevent, deflect, and recover chargebacks to reduce revenue loss. The system will support generating millions of dollars in yearly revenue, remove friction, and streamline obsolete operational processes.
Build and maintain a high performant, scalable chargeback management system handling tens of thousands of requests daily, originating from various input sources and reporting at changing rates.
Define and optimize the scale, reliability, observability, and SLOs of the chargeback management platform.
5+ years of experience building and maintaining complex backend systems using a modern programming language, preferably Node.js/Typescript based.
Passion and experience overseeing a products entire lifecycle.
Experience designing and working with large-scale distributed systems.
Significant experience with various data stores and pipelines such as Kafka, Redis, ElasticSearch, and MySQL.
Experience with AWS or other public clouds.
Strive to uphold top-notch software engineering practices such as high-quality code, thorough testing, and clear & comprehensive documentation.
Promote Observability and Monitoring culture.
Have a continuous improvement mindset.
A quick learner.
Strong communication and problem-solving skills.
