By removing all barriers between idea and expression, we empower anyone to create stories and conversations that engage their audience and inspire the world with conversations and stories.
About this CSM Role
We are looking for a customer-obsessed, self-starting Customer Success Manager to manage a portfolio of our small to medium-sized business customers. If you have:
a passion for helping customers be successful with technology
a drive toward outstanding customer service
ambition to meet your personal goals and grow your career in Customer Success
Interest in audio and video content creation
Location – Tel Aviv, hybrid work
What you will do:
Manage the customer journeys of Business accounts
Full lifecycle management from onboarding through renewal and expansion
Guide customer onboarding and facilitate a smooth implementation of
Drive adoption by building success plans with customers to help them realize the value of
Lead business reviews, check-in calls, and training sessions to build a strong relationship with customers
Own the renewal process, which includes account planning, pricing negotiations, and identifying opportunities to grow customer accounts
Collaborate with product, support, and business teams to help solve problems and advocate for customer needs
Champion customer-centricity through collecting and sharing customer stories
At least 2 years of experience in customer success in a SaaS environment
Passion and deep understanding of the product, desire to learn.
An ability to excel in achieving KPIs and targets
Strong verbal and written communication skills in English
Strong analytical and problem-solving skills
Ability to prioritize, organize, and execute multiple tasks with deadlines
Advantage –
Video or audio technology background
