We are looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer success team.
If you are experienced with online marketing solutions, enjoy communicating, helping others and providing long-term solutions to your customers, then this is the role for you.
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their marketing goals. By being experts of the platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
This is a new CSM role within our
focusing on scalability. Scale CSMs work with customers either in 1:1 engagements for high touch objectives, or by running 1 to many (1:N) success programs to impact target customer groups. We use robust customer data to help to identify ways we can deliver increased value through broader and more mature use of our products.
Responsibilities:
Identify, design and achieve the customer’s goals in a short-term relationship
Act as a consultant when it comes to analytics, and grow clients usage of the platform
Work closely with our developers and technical teams to ensure customer satisfaction.
Contribute ideas and practical solutions to ensure customers contentment.
Continuous improve and actively contribute to the processes and procedures of the team
Represent the voice of the customer and influence product development roadmap
If you are experienced with online marketing solutions, enjoy communicating, helping others and providing long-term solutions to your customers, then this is the role for you.
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their marketing goals. By being experts of the platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
This is a new CSM role within our
focusing on scalability. Scale CSMs work with customers either in 1:1 engagements for high touch objectives, or by running 1 to many (1:N) success programs to impact target customer groups. We use robust customer data to help to identify ways we can deliver increased value through broader and more mature use of our products.
Responsibilities:
Identify, design and achieve the customer’s goals in a short-term relationship
Act as a consultant when it comes to analytics, and grow clients usage of the platform
Work closely with our developers and technical teams to ensure customer satisfaction.
Contribute ideas and practical solutions to ensure customers contentment.
Continuous improve and actively contribute to the processes and procedures of the team
Represent the voice of the customer and influence product development roadmap
Requirements:
High English proficiency both spoken and written, additional language is an advantage
1 year of previous work experience in online marketing / advertising domain
Strong problem solving/troubleshooting skills and communication with the different departments
Can-do approach, creative and committed to improve and continuously learn
Excellent social skills and strong ability to operate multiple applications and platforms
Time management skills with the ability to effectively manage and prioritize own workload
Advantage: Experience working with a large portfolio of customers, Working with SMB accounts globally
Flexibility – evening shifts
High English proficiency both spoken and written, additional language is an advantage
1 year of previous work experience in online marketing / advertising domain
Strong problem solving/troubleshooting skills and communication with the different departments
Can-do approach, creative and committed to improve and continuously learn
Excellent social skills and strong ability to operate multiple applications and platforms
Time management skills with the ability to effectively manage and prioritize own workload
Advantage: Experience working with a large portfolio of customers, Working with SMB accounts globally
Flexibility – evening shifts
This position is open to all candidates.
