In this role, your responsibilities will Include, but wont be limited to:
Front Desk Management:
– Cover the front desk during the buildings set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
– Greet members and guests with a warm and welcoming demeanor.
– Ensure all visiting guests are in accordance with guest policy by ensuring all guests properly sign-in via Welkio iPad.
– Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community is known for.
– Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
– Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
– Keep the front desk clean and organized.
– Notify members of any food deliveries and couriers.
– Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
Events and Membership Engagement:
– Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact to the appropriate event team.
– Consistently celebrate members successes and milestones through gifts and notes.
– Distribute all necessary info to promote the event including posting of weekly events posters and individual event posters.
– Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
– Input notes into Spacestation or equivalent system about Members.
– Identify and execute opportunities to connect members with each other.
– Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
– Be active on the member network to engage members.
– Know and explain policies and procedures and communicate, inform, and update members on building issues.
– Write and send broadcasts relating to building updates.
Building Operations and Management:
– Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.
– Receive, process, sort, and organize all mail.
– Locate and issue post via the regional system to members upon request.
– Keep the mailroom organized and clean.
– Return to Sender for unidentified mail and former member mail after 30 days of no-pick up.
– Ensure courier parcels have all the correct details for scheduled pick-ups.
– Investigate, escalate, and resolve lost packages.
– Know and explain policies and procedures around mail and mailroom.
– Track, audit, and organize keys collected and distributed.
– Manage keycard stock and request new inventory as needed.
– Collect keys and key cards upon move-out.
– Review location and how to use each piece of Emergency Equipment.
– Provide support for an automated coffee machine for guests and members.
– Customer service and/or sales experience a plus.
– Strong verbal and written communication skills in Hebrew and English required
– Exceptional organizational and multitasking skills.
– Ability to remain positive in a high pressure environment and embrace constant challenges with a can do attitude.
– Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
– Passion for entrepreneurial communities.
