A Day in the Life of a Customer Account Executive
You will provide a professional, comprehensive ‘customer focussed’ service to the customer and the commercial teams.
You will establish long term relationships with customer based on integrity, trust and mutual benefit.
You will work collaboratively with commercial organisation and business to achieve sales and volume targets per account.
You will develop and sustain relationships with your customer group, sharing best practice in support of the Commercial Account Managers
You will manage deliveries with specific customer depots, working with our logistics partner, Movianto, driving improvements and efficiencies where required.
You will obtain booking slots and managing customer portals to ensure all delivery requirements are being achieved
You will deliver customer specific analysis based on their requirements and in support of the Commercial Account Managers, back in stocks, sales vs forecast, cancellations reports etc
You will work collaboratively with internal and external customers to deliver customer specific continuous improvement focused on service improvement
You will strive to deliver best in class performance in customer service at all times
You will understand market conditions and maximising value adding opportunities to the customer and Teva
Who we are looking for
Are you…?
Able to work collaboratively and cross functionally
Still acquiring higher level knowledge and skills
Able to build knowledge of the organization, processes and customers
Able to solve a range of straightforward problems
Able to analyse possible solutions using standard procedures
Able to receive a moderate level of guidance and direction
Do you have…?
A proven track record in delivering excellent customer service by understanding needs and exceeding them.
Stakeholder management experience
Excellent knowledge of Excel (advanced) gained within a work or study environment
Experience gained within a high performing team
