What will you do?
Own your accounts through managing relationships with users and decision makers, managing renewals and growth objectives, while being accountable for customer and partner satisfaction.
Manage the post-sales relationship for corporate and enterprise accounts. Serve as the primary client contact and advocate for day to day and escalated issues and requests.
Partner with your customers to meet their KPIs.
Understand your customers business and technical challenges and suggest value add solutions.
Work cross-functionally with Product Management, Marketing, Sales and R&D as well as our leadership to support your customer needs.
Train your customers to use the company`s products, and strategize with them to build delightful online user experiences that maximize revenue and help their shoppers convert.
Meet assigned targets for renewals and create opportunities for growth.
4+ years of experience as CSM/AM or equivalent customer facing roles in international enterprise B2B customer management.
Be a Native English speaker (or native level, both conversational and written) mandatory!
Experience owning customers renewals and expansions technically and
commercially.
Proven ability to drive value through data.
Exceptional customer orientation, interpersonal, listening, written and verbal
communication skills.
Ability to lead and motivate, develop clear and creative solutions to problems and manage multiple initiatives simultaneously.
Independent, proactive and out of the box thinker.
Superior organization and prioritization skills, with strong attention to detail
French, Spanish or Portuguese – advantage.
Experience in working with e- commerce clients and Understanding e -commerce analytics – major advantage.
