Strong instructional design skills, with experience in creating engaging, interactive, and gamified learning experiences.
Proven ability to develop and manage content for Customer-Facing Learning Management Systems (LMS), ensuring materials are user-friendly and effective.
Excellent collaboration skills, with experience working with Customer Support agents and Subject Matter Experts to validate training content and manage long-term projects.
A commitment to openness and transparency, aligning with company values.
What you will do
Responsibilities:
Develop and manage our Customer-Facing LMS, including instructional design, learning management, and course creation.
Design and implement engaging, interactive, and gamified learning experiences tailored to adult learners.
Collaborate with Customer Success and Subject Matter Experts to validate training content and work on long-term projects.
Ensure all educational materials are aligned with values of openness and transparency.
English as a native language.
Experience with instructional design, lesson gamification, interactivity, and adult learning principles.
Proficiency with Rise360 is advantageous
Ability to learn new skills on the job and adapt quickly in a fast-paced environment.
Familiarity with tools like Asana and Salesforce is advantageous.
Hands-on experience within the startup ecosystem is a plus.
Preferred educational background in organizational/learning behavior, adult education, or a similar field.
Innovative mindset and a can-do attitude to drive the growth and success of our customer training initiatives.
