We are looking for a team lead for the Integration team to join the Professional Services department. As an Integration team lead, you will manage a team of 3-4 integration support engineers. The teams responsibility is to facilitate and support partner and customer integration. The team manages the integrations from the start through development, certification testing, and production. As a team lead, you will also support customer integration. You will understand the customers needs and technical and operational constraints and work with all stakeholders to ensure appropriate delivery.
IN THIS POSITION YOU WILL:
Manage a team of 3 employees.
Define team process, methodology and KPI.
Manage integrations with business partners from start to finish, providing technical integration guidance, support, and certification of the integrations.
work with internal stakeholders (Product, R&D) to improve our API products.
Manage Developer Zone and Developer community.
Become a focal point for technical issues and requests related to the implementation of our APIs
Escalating issues and development cases to product and R&D teams
Engage with various teams across the organization (Dev, QA, Customer Success, Customer support Product etc.)
Maintain and constantly improve an internal knowledge base and workflows.
Guide and assist customers through the implementation processes.
Accompany the sales activity by providing technical explanations to the client, understanding the work environment and client requirements, and customizing the solution and sale to those requirements and providing an effective service on time within the companys SLA.
IN THIS POSITION YOU WILL:
Manage a team of 3 employees.
Define team process, methodology and KPI.
Manage integrations with business partners from start to finish, providing technical integration guidance, support, and certification of the integrations.
work with internal stakeholders (Product, R&D) to improve our API products.
Manage Developer Zone and Developer community.
Become a focal point for technical issues and requests related to the implementation of our APIs
Escalating issues and development cases to product and R&D teams
Engage with various teams across the organization (Dev, QA, Customer Success, Customer support Product etc.)
Maintain and constantly improve an internal knowledge base and workflows.
Guide and assist customers through the implementation processes.
Accompany the sales activity by providing technical explanations to the client, understanding the work environment and client requirements, and customizing the solution and sale to those requirements and providing an effective service on time within the companys SLA.
Requirements:
2-3 years of management experience.
Strong technical skills with the ability to learn new technologies quickly & independently.
Experience as a Software Developer or T3T4 engineer or QA.
Fluent in English excellent writing and speaking are a must. Hebrew at a good level.
People person that enjoy customer interaction and getting customers excited about our solutions
Team player with great communication skills, capable of motivating coworkers.
Experience with payment an advantage.
Experience in a related customer-facing role an advantage.
2-3 years of management experience.
Strong technical skills with the ability to learn new technologies quickly & independently.
Experience as a Software Developer or T3T4 engineer or QA.
Fluent in English excellent writing and speaking are a must. Hebrew at a good level.
People person that enjoy customer interaction and getting customers excited about our solutions
Team player with great communication skills, capable of motivating coworkers.
Experience with payment an advantage.
Experience in a related customer-facing role an advantage.
This position is open to all candidates.
