We are a global leader in smart energy technology. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we creates smart energy solutions that power our lives and drive future progress. The company’s broad range of products encompasses an intelligent inverter, Storage systems and a revolutionary EV charger. We are changing the way electricity is being produced and consumed around the world. Currently we are on the lookout for a talented and energetic Technical Customer Service Representative to join our Tier 1 team. The team plays a major part in providing the first line of support to our customers around the globe. What you’ll be doing:
* You will be the initial point of contact for customers and contractors regarding technical matters, providing support or escalations if needed
* will respond to phone calls, emails and chats in a fast and service oriented manner, by explaining and resolving technical issues
* provide Technical Support, troubleshooting and diagnostics of our products (inverters, optimizers, monitoring portal etc.)
Country:
Bulgaria
City:
Sofia
* You will be the initial point of contact for customers and contractors regarding technical matters, providing support or escalations if needed
* will respond to phone calls, emails and chats in a fast and service oriented manner, by explaining and resolving technical issues
* provide Technical Support, troubleshooting and diagnostics of our products (inverters, optimizers, monitoring portal etc.)
Country:
Bulgaria
City:
Sofia
Requirements:
* we value most is the ability to learn fast.
* a true team player.
* Be able to maintain great working relationships with customers, peers and managers.
* Be a multitasker in a very fast-paced environment.
* Fluency in Slovenian and English.
* computer literacy.
* electrical understanding In addition, itll be great, but its not required, if:
* have an educational background in Electrical Engineering or similar.
* have experience with Photovoltaic systems.
* or French language.
* we value most is the ability to learn fast.
* a true team player.
* Be able to maintain great working relationships with customers, peers and managers.
* Be a multitasker in a very fast-paced environment.
* Fluency in Slovenian and English.
* computer literacy.
* electrical understanding In addition, itll be great, but its not required, if:
* have an educational background in Electrical Engineering or similar.
* have experience with Photovoltaic systems.
* or French language.
Why joining us?
* opportunity to join a growing market and a leading professional service team in a dynamic, youthful and friendly atmosphere.
* work location, right next to Mladost 1 Metro station.
* career development opportunities.
* compensation package.
This position is open to all candidates.
