We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the EMEA region. what you’ll do: Be the customer advocate within the organization – operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally Own shared responsibility for customer churn Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes) Own responsibility for invoice payments, renewals, contractual changes Collaborate with our sales team to achieve quotas while keeping our clients highly engaged Identify up-sell opportunities and communicate them to the relevant business line owner Facilitate and support up-sell processes Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Maintain all information on customer activity within the CRM platform
Position Intro:
Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance industry. Our cutting-edge software empowers actuaries and data scientists within insurance companies to make data-driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the insurance landscape, Earnix is at the forefront of revolutionizing how insurers approach pricing and rating.
Requirements:
You’ll do it using: CSM / Client-facing Experience with Enterprise customers – MUST Experience in a Global SaaS software organization – MUST Knowledge and experience working in the Insurance industry, specifically Pricing – an advantage Ability to work in a multicultural environment Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Strong interpersonal skills, people person Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details Motivation, flexibility, proactiveness, and ability to work independently and as a part of a team. Fluency in Spanish – an advantage You’ll love it because: This is an incredibly impactful role in the organization You will have the opportunity to work in a successful, fast-moving, mission-driven company You will have autonomy and growth opportunities You will collaborate with other creative and enthusiastic team members Earnix has competitive benefits with an all-for-one mentality
You’ll do it using: CSM / Client-facing Experience with Enterprise customers – MUST Experience in a Global SaaS software organization – MUST Knowledge and experience working in the Insurance industry, specifically Pricing – an advantage Ability to work in a multicultural environment Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Strong interpersonal skills, people person Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details Motivation, flexibility, proactiveness, and ability to work independently and as a part of a team. Fluency in Spanish – an advantage You’ll love it because: This is an incredibly impactful role in the organization You will have the opportunity to work in a successful, fast-moving, mission-driven company You will have autonomy and growth opportunities You will collaborate with other creative and enthusiastic team members Earnix has competitive benefits with an all-for-one mentality
This position is open to all candidates.
