The opportunity
The Director of CDMO Business Development & Key Account Management will build relationships within existing innovative companies and biotech companies to become the CDMO partner of choice for their early stage through Phase 2b/3 candidates. The Director will be responsible for accelerating growth of the CDMO business within TAPI by increasing the win rate on RFPs with potential and existing customers. The Director will also provide optimal customer experience to this high touch client base.
Location: This role can be performed remotely from anywhere in the United States. Occasional travel into our Parsippany, NJ headquarters will be expected/required.
How you’ll spend your day
Work closely with the business intelligence group to identify new potential clients based on technologies TAPI’s network can support.
Build relationships and business with new clients in the relevant region assigned, assuring to meet KPI’s and targets set.
Increase win rate with clients.
Work closely with the program management team from the RFP process through the stages of the project with the client.
Focus on early-stage opportunities between pre-clinical to Phase 2b/3 with biotech and innovative pharmaceutical companies.
Assure optimal customer experience for clients throughout the entire process working with TAPI.
Accelerate growth of the CDMO business, by meeting or exceeding KPI’s set.
Provide support to the RFP process (and the program manager) from Kick of till proposal submission, within customer’s requirements (qty and timeline), based on TAPI’s costing models
Support client projects from Request for Proposal (RFP) through commercialization.
Ensure the RFP is created to best in class for submission to Customer after alignment with internal stakeholders
Defining the scope and objective of a project once it is awarded.
Assessing risks – managing risks and contingency plan of a project. Learnings from mistakes and trouble shooting to prevent recurrence of issues in project.
Regular communication with Customers and internal stakeholders on progress and flagging risks in advance. Ensure deliverables to project timelines in line with customer expectations. Engage in periodic telecons/ meetings and send reports to customer on the project.
Maintain high level of relationship with customers
Be available as a point contact for customer whenever needed for the project.
Facilitate communication between stakeholders to ensure optimal customer support
Support governance process on big pharma and CDMO with relevant information.
Manage our clients with white glove service to enhance stickiness and overall project portfolio with them.
Frequent travel as required to meet objectives and support customer needs.
