What will you do?
Own the end-to-end technical customer experience from installation to ongoing support with a strong focus on on-site and remote service excellence.
Lead system installation, configuration, testing, and customer training at global customer sites.
Act as the technical focal point for both customers and internal teams, identifying technical issues, trends, and improvement opportunities.
Escalate and drive resolution of complex technical cases in collaboration with Engineering, Operations, and Product teams.
Ensure customer feedback and field insights are shared and reflected in product and service improvements.
Collaborate closely with global service teams, R&D, and Product to resolve challenges and ensure customer success.
Contribute to the creation of service guides, technical documentation, and internal knowledge-sharing initiatives.
Travel globally up to 50% of the time for on-site installations, training, and technical support.
Bachelors degree or Practical Engineer certification in Mechanical, Electrical, or Mechatronics Engineering.
Proven technical support experience, preferably in complex electromechanical or digital systems.
Exceptional problem-solving skills, with the ability to diagnose and address technical issues remotely and on-site.
Strong customer-facing skills, demonstrating excellent communication and interpersonal abilities.
Fluent in English (both written and spoken).
Previous experience in industrial printing, robotics, or automation industries.
Experience with diagnostic and analytical software, CRM tools, AI
Ability to work independently, take initiative, and collaborate effectively in a team environment.
Demonstrated ability to handle high-pressure situations calmly and effectively.
