We are looking for a Customer Experience Billing Specialist to assist our customers with all their billing needs.
The CX Billing Specialist responsibilities include resolving customer queries, recommending solutions and solving billing inquiries and issues. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers exceptional customer experience during all sales and after-sales procedures.
Your Day-to-Day:
Responding to customer queries in a timely and accurate way via email.
Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.
Complete tickets based on priority and SLA protocols.
The CX Billing Specialist responsibilities include resolving customer queries, recommending solutions and solving billing inquiries and issues. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers exceptional customer experience during all sales and after-sales procedures.
Your Day-to-Day:
Responding to customer queries in a timely and accurate way via email.
Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.
Complete tickets based on priority and SLA protocols.
Requirements:
Experience in customer service/support/sales or a similar role via live chat/email is a plus.
Familiarity with our industry is a plus.
Experience using help desk software is a plus.
Understanding of how CRM systems work.
Excellent communication and problem-solving skills.
Multi-tasking abilities are a must.
Patience when handling tough cases.
Great with numbers and have an analytical mindset.
Passion for delivering outstanding customer experience.
Willingness to actively contribute to and lead improvement initiatives.
Experience in customer service/support/sales or a similar role via live chat/email is a plus.
Familiarity with our industry is a plus.
Experience using help desk software is a plus.
Understanding of how CRM systems work.
Excellent communication and problem-solving skills.
Multi-tasking abilities are a must.
Patience when handling tough cases.
Great with numbers and have an analytical mindset.
Passion for delivering outstanding customer experience.
Willingness to actively contribute to and lead improvement initiatives.
This position is open to all candidates.
