As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:
Enabling key Partners to own the adoption of our Software through available programs.
Supporting partners in delivering Success Programs and initiatives with their customers, and providing insights to optimize these programs.
Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.
Acting as a liaison between Partners and our CX product teams, sharing feedback to advise on product development and improvements.
Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
Managing services and service creation.
Enabling key Partners to own the adoption of our Software through available programs.
Supporting partners in delivering Success Programs and initiatives with their customers, and providing insights to optimize these programs.
Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.
Acting as a liaison between Partners and our CX product teams, sharing feedback to advise on product development and improvements.
Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
Managing services and service creation.
Requirements:
Minimum qualifications:
Experience with development and execution of adoption plans across technology portfolio (e.g. Security, Observability, Networking)
2 years of Partner enablement including software adoption across Partner ecosystem/building service propositions with partners
Experience of building and driving strong relationships within the partner and partner sales community based on trust
Experience leading virtual cross-functional teams in a matrix organization and building positive collaborative relationships
Experience with recurring revenue concepts, margin and attrition.
Minimum qualifications:
Experience with development and execution of adoption plans across technology portfolio (e.g. Security, Observability, Networking)
2 years of Partner enablement including software adoption across Partner ecosystem/building service propositions with partners
Experience of building and driving strong relationships within the partner and partner sales community based on trust
Experience leading virtual cross-functional teams in a matrix organization and building positive collaborative relationships
Experience with recurring revenue concepts, margin and attrition.
This position is open to all candidates.
