Job Description
Were hiring a Marketplace CSM whose mission is to be the team expert for Marketplace customers at our company. This role is responsible for the retention and expansion of our biggest Marketplace customers. You will report to the Director of Enterprise Customer Success and will be their trusted partner in defining the role strategy, tactics, and in implementing processes that scale.
Responsibilities:
Commercial responsibility for renewing and expanding our top-paying marketplace customers
Serve as the Marketplace subject matter expert for CS
Serve as the primary point of contact between clients and the company's team
Act as the primary interface between the Marketplace team, Product, Marketing, and Sales to ensure seamless collaboration
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Build client adoption metrics and best practices for the Marketplace
Proactively identify (growth) opportunities and optimization points for our companys clients
Demonstrate the continuous value of our companys solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full customer experience.
Were hiring a Marketplace CSM whose mission is to be the team expert for Marketplace customers at our company. This role is responsible for the retention and expansion of our biggest Marketplace customers. You will report to the Director of Enterprise Customer Success and will be their trusted partner in defining the role strategy, tactics, and in implementing processes that scale.
Responsibilities:
Commercial responsibility for renewing and expanding our top-paying marketplace customers
Serve as the Marketplace subject matter expert for CS
Serve as the primary point of contact between clients and the company's team
Act as the primary interface between the Marketplace team, Product, Marketing, and Sales to ensure seamless collaboration
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Build client adoption metrics and best practices for the Marketplace
Proactively identify (growth) opportunities and optimization points for our companys clients
Demonstrate the continuous value of our companys solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full customer experience.
Requirements:
5+ years of experience in a technical and customer-facing role
Availability to work Monday-Friday
Experience in high-volume commercial renewals
Solid understanding of customer lifecycle stages
Experience with complex technical products
Strong quantitative and analytical skills; ability to identify data trends
A proven record of retaining, developing, and growing multiple client relationships
Ability to work in a fast-paced, dynamic environment
Superior organization and prioritization skills, with strong attention to detail
Project management experience
Self-motivated, detail-oriented with strong communication and interpersonal skills
Problem-solver, resourceful, and independent
Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.
5+ years of experience in a technical and customer-facing role
Availability to work Monday-Friday
Experience in high-volume commercial renewals
Solid understanding of customer lifecycle stages
Experience with complex technical products
Strong quantitative and analytical skills; ability to identify data trends
A proven record of retaining, developing, and growing multiple client relationships
Ability to work in a fast-paced, dynamic environment
Superior organization and prioritization skills, with strong attention to detail
Project management experience
Self-motivated, detail-oriented with strong communication and interpersonal skills
Problem-solver, resourceful, and independent
Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.
This position is open to all candidates.
