We are seeking a skilled Field Engineer to deploy our product for customers, both on-premises and as single-tenant SaaS offerings. The successful candidate will be responsible for customer deployments, version management, upgrades, and documentation while providing exceptional technical support.
Responsibilities:
Deploy and configure our product on customer premises and manage single-tenant SaaS offerings
Lead installation, configuration, and upgrade processes for customer environments
Create and maintain comprehensive deployment documentation
Manage version control and ensure smooth upgrade paths
Troubleshoot deployment issues and provide technical solutions
Work with customer IT teams to navigate network configurations including proxies, firewalls, and IP routing
Configure and integrate SSO and authentication systems
Maintain regular communication with customers regarding deployment status and timelines
Responsibilities:
Deploy and configure our product on customer premises and manage single-tenant SaaS offerings
Lead installation, configuration, and upgrade processes for customer environments
Create and maintain comprehensive deployment documentation
Manage version control and ensure smooth upgrade paths
Troubleshoot deployment issues and provide technical solutions
Work with customer IT teams to navigate network configurations including proxies, firewalls, and IP routing
Configure and integrate SSO and authentication systems
Maintain regular communication with customers regarding deployment status and timelines
Requirements:
Strong experience with Kubernetes, Helm and ArgoCD orchestration and container technologies. Including eks, gke, aks.
Demonstrated knowledge of cloud infrastructure (AWS, Azure, GCP) including network configuration, firewalls, sso, ip routing etc. Including IaC (terraform, terragrunt).
Experience with deployment automation tools and CI/CD pipelines
Monitoring & Observability: Experience with tools like Prometheus, Grafana, ELK stack, or Datadog
Security Practices: Knowledge of security best practices for container environments and network security
Strong experience with Kubernetes, Helm and ArgoCD orchestration and container technologies. Including eks, gke, aks.
Demonstrated knowledge of cloud infrastructure (AWS, Azure, GCP) including network configuration, firewalls, sso, ip routing etc. Including IaC (terraform, terragrunt).
Experience with deployment automation tools and CI/CD pipelines
Monitoring & Observability: Experience with tools like Prometheus, Grafana, ELK stack, or Datadog
Security Practices: Knowledge of security best practices for container environments and network security
This position is open to all candidates.
