we care deeply about what we do and want to inspire play, every day – whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
one of our casual free-to-play mobile games and is a classic board game with a new look. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.
What You Will Do
This position is responsible for the daily management of a portfolio of high-value players the game's most strategically important users. The ideal candidate will demonstrate strong interpersonal skills, a high level of accountability, and the ability to build and maintain long-term player relationships.
You will be expected to monitor account activity, identify behavioral trends, and act swiftly and effectively to deliver a personalized and seamless player experience. This role requires maturity, discretion, and a deep understanding of player-centric service within a dynamic, fast-paced environment.
Manage the daily operations of a portfolio of VIP players, ensuring consistent and high-quality engagement.
Build and maintain strong, trust-based relationships through direct communication across various platforms.
Monitor individual account activity and identify behavioral trends, shifts, or risks.
Respond quickly and thoughtfully to changes in player behavior or satisfaction.
Track engagement and campaign performance using Excel, Google Sheets, and internal tools.
Work closely with internal teams including Art, Economy, Business Analytics (BA), and Monetization to create a tailored and data-driven experience for each player.
Act as the voice of the player internally, sharing insights and feedback to inform team strategies and improve
Minimum 2 years of experience in client-facing roles (Account Management, Customer Success, or equivalent).
Proven ability to manage multiple tasks simultaneously in a high-paced environment.
Exceptional interpersonal and communication skills both written and verbal.
Fluency in English is required.
Proficiency in Excel or Google Sheets, with the ability to interpret data and extract actionable insights.
Strong sense of ownership, accountability, and emotional maturity.
Self-starter with excellent time management and organizational skills.
Comfortable working with sensitive accounts and taking initiative under pressure.
Bonus Points
Background in mobile gaming or strong interest in the gaming industry.
Creative thinking with a player-first mindset.
