The team is working with multiple ICE teams globally such as Data, account managers, product. Constantly taking more responsibilities and getting exposure to new product.
The goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow to provide a high level of support for a portfolio of our top global clients.
Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global clients workflow.
Responsibilities
Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies
Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken
Support clients across the different reference data, pricing and index level inquiries, methodology question etc.
Analyze valuation disputes and discrepancies, and troubleshoot technical issues
Use multiple types of tools and systems to conduct analysis
Problem solving and troubleshooting
Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers
Identify trends to address with the client or internally to improve client experience and workflow
Communicate with colleagues to maximize efficiencies
Tracking client questions and issues
Bachelor's degree in a financial field required – this is a graduate position.
Basic knowledge/ understanding of the Financial Services industry
Able to learn quickly
Organized and multi-task
Problem solving skills
Critical thinking
Team player
Technical skills
Ability to work under pressure
Effective listening, verbal and written communication skills
Experience in a professional work environment
Positive attitude and deep customer service orientation
Working days are Monday-Friday- you will be required to be in the office 5 days a week
