What you will be doing:
As a Solution Architect and Team Lead , you will be an essential member of our Technical Delivery team.
You will collaborate with Customer Success, Product Engineering, and Research to deliver the latest security and identity solutions.
You will lead a team of highly skilled Solution Architects who assist customers with the implementation, operation, and optimization of security and identity solutions in their particular hybrid identity environments. As a player-coach, your responsibilities will include:
Lead a high-performing team through effective mentorship and guidance
Motivate team members to perform their best while maintaining a healthy work-life balance
Manage and optimize the use of team resources
Provide technical solutions to meet customers business and technical goals
Guide customers through the deployment process, including deployment design, technical assistance during software installation, troubleshooting, and resolving configuration issues.
Troubleshoot Windows Server OS, Active Directory, networking, security, and other issues that may arise during deployment.
Provide technical services after deployment, including health checks, upgrades, expansions, technology refreshes, security reviews, and assistance during recovery exercises, outages, and security breaches.
Convey and document technical requirements to and from customers
Provide input and feedback to Product, Engineering, and Research teams
Maintain expert knowledge of products to deliver high-value solutions that meet customer needs, and maintain knowledge of emerging trends in related technology areas
At least 5 years of knowledge and hands-on experience in Microsoft Active Directory from a system integration vendor or enterprise IT organization
Proven experience leading a technical delivery team
Extensive experience in administering, architecting, or supporting an enterprise Active Directory environment as well as implementing processes for efficiency and quality
Hands-on Windows Server and Active Directory troubleshooting knowledge
Awareness of identity, access management, and infosec product landscapes
Proven customer-facing orientation and excellent verbal and written communication skills
Knowledge of and hands-on experience with Azure AD and Office 365 is a bonus
Bachelors Degree in a related field (CS or Engineering) or equivalent professional experience
