Join the leader in live IP-video solutions for top broadcasters, sports organizations, public safety, and more. With over 5,000 customers in 150+ countries, we trusted to cover every major news and sports event, from the US Presidential Election campaign to the Summer and Winter Games. Location: Puerto Rico (fully remote) We also welcome candidates from Arizona, Texas, Oklahoma, Idaho, or Nebraska to apply. Salary Range: $20 – $30 per hour.Responsibilities Field incoming requests/issues via omni-channel platform (phone, email, and chat). Take ownership of requests and support through resolution or escalation. Document requests/issues and related support activity. Identify priority escalation situations and manage them according. Raise awareness of procedures that require modification and/or are missing. Collaborate across the company as needed to resolve requests/issues. Identify and report cases that could be addressed with self-service and/or automation.
Requirements:
* Flexibility to work some holidays and weekends, and extra hours as needed.
* Outstanding customer service skills.
* Prior experience handling customer requests/issues (service).
* Technologically proficient with software and hardware.
* Technical Support experience desired but not mandatory.
* Flexibility to work some holidays and weekends, and extra hours as needed.
* Outstanding customer service skills.
* Prior experience handling customer requests/issues (service).
* Technologically proficient with software and hardware.
* Technical Support experience desired but not mandatory.
This position is open to all candidates.
