Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.
Key Responsibilities
Track and triage customer support tickets
Interact with customers for analysis and resolution
Troubleshoot problems and identify solutions
Collaborate with our software engineers to help resolve problems
Maintain customer satisfaction while advocating quality in every aspect
Help drive the future of the product by collaborating with our engineering and product teams
Play a crucial role in incident management response
Experience in Python, Bash and Powershell
Experience with querying using SQL
Experience in supporting SaaS-based products
Experience in working with a ticket/case management system (eg: Jira, Zendesk)
Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
Proficient at managing your own time and priorities and has a lets get it done attitude
Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
Must speak fluent English
It would be great if you also have:
Experience of working with email security/mail flow
Experience of working with Office365, G-Suite, Microsoft Exchange, Active Directory and or ADFS.
Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols
Bachelors Degree in Computer Science or a related field a plus
Team player spirit!
Believe in learning new things every day.
This position is posted in multiple countries. Your ability to work without sponsorship in the country for which you apply is required.
