You'll work closely with backend engineers, DevOps, and customer success teams to deploy, configure, and support the product in customer-owned infrastructure. This position is critical for ensuring the seamless functioning of our product in highly regulated or restricted customer environments.
Responsibilities
Collaborate with customer success managers and backend/frontend engineers to define deployment-friendly system architecture and integrations for on-prem customers.
Automate installation and upgrade workflows with minimal external dependencies.
Troubleshoot deployment issues in various customer-controlled environments, often with limited observability, and ensure rapid resolution and minimal downtime.
Participate in customer calls to gather insights and continuously improve the on-prem experience.
Contribute to documentation and tooling for internal teams and end users deploying on-prem.
Bachelors degree in Computer Science or related field.
Minimum 5 years of experience in backend development.
Proficiency in Node.js and scripting for infrastructure automation (e.g., Bash, Python).
Understanding of Kubernetes, Helm, and container-based deployment workflows.
Excellent troubleshooting and debugging skills, especially in unfamiliar or customer-specific setups.
