we are looking for a Technical Support Representative to join us!
The Technical Operations Team acts as a bridge between Customer Support and R D.
We investigate and analyze issues, escalate bugs to development when needed, and support engineering in reproducing and resolving them.
The team also manages our HubSpot platform and maintains our public API documentation.
What you'll do:
-Investigate complex tickets and edge cases
-Communicate with users and developers working with our API
-Collaborate with support, dev, and product teams
-Report bugs and help dev teams reproduce them
-Manage HubSpot database and monitor syncs
-Maintain and own the public API documentation
-Run scripts for HubSpot integrations
-Use Databricks and logs to identify and diagnose issues quickly
Requirements:
-2+ years in a Technical Support role for a SaaS product
-Experience in scripting
-Experience with SQL
-Excellent written communication with users
-Strong teamwork and self-learning skills
-Very strong communication skills, fluent in English (both written and verbal)
-2+ years in a Technical Support role for a SaaS product
-Experience in scripting
-Experience with SQL
-Excellent written communication with users
-Strong teamwork and self-learning skills
-Very strong communication skills, fluent in English (both written and verbal)
This position is open to all candidates.
