We are looking for a Technical Program Manager to join our growing team!
We are seeking a highly skilled, dynamic, and motivated Technical Program Manager to join our Customer Support Operations team. In this role, you will be a technical resource responsible for leading and managing technical programs that enhance the efficiency and effectiveness of our customer support operations. You will collaborate closely with cross-functional teams including engineering, product management, and support to drive initiatives that improve our support processes, tools, and customer experience, working directly with all levels of the organization.
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
We are seeking a highly skilled, dynamic, and motivated Technical Program Manager to join our Customer Support Operations team. In this role, you will be a technical resource responsible for leading and managing technical programs that enhance the efficiency and effectiveness of our customer support operations. You will collaborate closely with cross-functional teams including engineering, product management, and support to drive initiatives that improve our support processes, tools, and customer experience, working directly with all levels of the organization.
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
Requirements:
Bachelors degree in Computer Science, Engineering, Information Systems, or a related field. Advanced degree or relevant certifications are a plus.
Minimum of 5 years of experience in technical program management or project management, preferably in a customer support or operations environment. Experience with support tools and technologies is highly desirable.
Preferred: Enterprise software or high-tech industry experience is a plus.
Preferred: Intermediate to Advanced experience with Salesforce (SFDC), Jira, Confluence
Preferred: Experience with agile methodologies and sprint planning
Qualifications-
A relentless drive and a customer-first mentality are essential.
Technical Acumen: Solid technical background with experience in data storage, software development, or IT operations is advantageous.
Proven track record of successfully managing complex technical programs and projects.
Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts.
Proven track record in program management, execution, change management, and cross-functional stakeholder management.
Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives.
Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact.
Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns.
Ability to thrive in a culture of transparency and direct feedback.
Bachelors degree in Computer Science, Engineering, Information Systems, or a related field. Advanced degree or relevant certifications are a plus.
Minimum of 5 years of experience in technical program management or project management, preferably in a customer support or operations environment. Experience with support tools and technologies is highly desirable.
Preferred: Enterprise software or high-tech industry experience is a plus.
Preferred: Intermediate to Advanced experience with Salesforce (SFDC), Jira, Confluence
Preferred: Experience with agile methodologies and sprint planning
Qualifications-
A relentless drive and a customer-first mentality are essential.
Technical Acumen: Solid technical background with experience in data storage, software development, or IT operations is advantageous.
Proven track record of successfully managing complex technical programs and projects.
Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts.
Proven track record in program management, execution, change management, and cross-functional stakeholder management.
Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives.
Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact.
Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns.
Ability to thrive in a culture of transparency and direct feedback.
This position is open to all candidates.
