In this role you will be responsible for the following:
Help customers worldwide resolve complex technical issues, through support portal, chat, screen-share and calls, as required.
Work closely with the Run:AI Engineering and Product teams for escalation of cases when needed.
Managing independently a queue of tickets and technical projects
Develop internal and external knowledge bases to better support the customer's needs and share best practices
Troubleshoot complex technical issues both in a customer Kubernetes environment and on the Run:AI SaaS infrastructure.
Adapt and innovate in order to constantly improve the customer experience.
Write documentation, create examples and how-to documents, on a regular basis.
Requirements:
4+ years of experience as a Support Engineer in a B2B SaaS organization customer service/support organization
Excellent understanding of Kubernetes and Container based solutions
Highly technical, with hands-on experience with troubleshooting Kubernetes clusters and IT / System administration issues
Ability to work in flexible hours and weekends when needed
Experience working with Salesforce / Zendesk / or equivalent Ticketing software
Experience with Linux, Bash, Containers Architecture
Fluent English – Mother tongue grade
BSc in Computer science/Industrial engineering – Advantage
Experience leading and managing team priorities – Advantage
4+ years of experience as a Support Engineer in a B2B SaaS organization customer service/support organization
Excellent understanding of Kubernetes and Container based solutions
Highly technical, with hands-on experience with troubleshooting Kubernetes clusters and IT / System administration issues
Ability to work in flexible hours and weekends when needed
Experience working with Salesforce / Zendesk / or equivalent Ticketing software
Experience with Linux, Bash, Containers Architecture
Fluent English – Mother tongue grade
BSc in Computer science/Industrial engineering – Advantage
Experience leading and managing team priorities – Advantage
This position is open to all candidates.
