The opportunity
The sales reporting team lead is responsible for managing a team of data and BI subject matter experts, establishing best practices in supporting the BI COE for NA including technology, governance and delivery processes. Managing projects and task priorities for the team, meeting SLA’s for issue resolution and continuously improving the capability and competence of the COE to support US sales reporting demands.
This role is responsible for developing key metrics, uncovering vital insights and delivering critical analysis that will lead to data-informed decisions and guide business strategy. The successful candidate will work closely with sales operations, department heads and teammates to use data to drive the success of the organization.
How you’ll spend your day
Partnering closely with US sales operations team in understanding their priorities and taking on as well as assigning work to your team
Develop Tableau reports and dashboards used by home office and field based employees
Help create vision and strategy for establishing a data-driven decision-making culture
Partner with stakeholder managers to define scope and requirements for data analytics and report creation
Optimize report creation for performance and KPI derived value
Provide regular project status updates to stakeholders and management
Communicate issues, risks, and concerns proactively to management
Work with Tableau/Salesforce to review roadmap and adopt best practices
Manage license pool, utilization and demand management forecasting
Run service now and Jira reports and analyze for customer satisfaction and identify opportunities for continuous improvement
