The Manager of Network Engineering and Services supports, manages, and provides voice and data network design, performs network analysis and planning, determines equipment requirements, establishes and implements procedures, and supervises and evaluates the performance of assigned staff.
Essential Functions / Key Areas of Responsibility
Administers on-premises and cloud-hosted (AWS, Azure and GCP) systems and servers related to the Local Area Network (LAN) and Wide Area Network (WAN) services (e.g. DNS, DHCP, 802.1x authentication, Windows Active Directory, IP address assignment, voice-over IP, firewall configuration, VPN) to ensure the availability of services to authorized users.
Attends and represents the network function at a variety of meetings to convey and/or gather information required to perform job functions.
Communicates with stakeholders regarding system status, service updates, planned outages, unplanned disruptions, and service delivery issues.
Conducts problem analysis of systems as needed to ensure proper implementation and operation of network systems and updates.
Coordinates service orders and problem reporting.
Manages and provides video, voice, and data network design, maintenance, and operations to ensure the efficiency of video, voice, and data access and sharing over LANs and WANs.
Monitors health and usage of critical network infrastructures to project future capacity needs and meet or exceed service-level objectives.
Oversees the day-to-day technical operations to provide a consistent level of service.
Complies with departmental change management.
Performs network analysis, design, and planning activities to determine equipment requirements, recommend network hardware and software, and formalize installation/implementation procedures.
Prepares and presents networking equipment proposals to meet project or support requirements.
Reviews and analyzes telecommunications billings to ensure appropriate levels of service and accuracy of billing.
Troubleshoots malfunctions of network hardware and/or software to resolve operational issues and restore services.
Trains, supervises, and evaluates the performance of assigned staff to enhance team productivity and ensure that project and operational objectives are achieved.
Performs other related duties as assigned to ensure the efficient and effective functioning of the team and systems.
Essential Functions / Key Areas of Responsibility
Administers on-premises and cloud-hosted (AWS, Azure and GCP) systems and servers related to the Local Area Network (LAN) and Wide Area Network (WAN) services (e.g. DNS, DHCP, 802.1x authentication, Windows Active Directory, IP address assignment, voice-over IP, firewall configuration, VPN) to ensure the availability of services to authorized users.
Attends and represents the network function at a variety of meetings to convey and/or gather information required to perform job functions.
Communicates with stakeholders regarding system status, service updates, planned outages, unplanned disruptions, and service delivery issues.
Conducts problem analysis of systems as needed to ensure proper implementation and operation of network systems and updates.
Coordinates service orders and problem reporting.
Manages and provides video, voice, and data network design, maintenance, and operations to ensure the efficiency of video, voice, and data access and sharing over LANs and WANs.
Monitors health and usage of critical network infrastructures to project future capacity needs and meet or exceed service-level objectives.
Oversees the day-to-day technical operations to provide a consistent level of service.
Complies with departmental change management.
Performs network analysis, design, and planning activities to determine equipment requirements, recommend network hardware and software, and formalize installation/implementation procedures.
Prepares and presents networking equipment proposals to meet project or support requirements.
Reviews and analyzes telecommunications billings to ensure appropriate levels of service and accuracy of billing.
Troubleshoots malfunctions of network hardware and/or software to resolve operational issues and restore services.
Trains, supervises, and evaluates the performance of assigned staff to enhance team productivity and ensure that project and operational objectives are achieved.
Performs other related duties as assigned to ensure the efficient and effective functioning of the team and systems.
Requirements:
Experience: Five (5) years professional-level experience with voice, video, and data network hardware and software and related operating systems. Two (2) years of supervisory experience in a technical field, including experience providing client support for network and system problem identification and resolution. Formal training and certification in local area networks, relevant computer systems, and networking equipment is highly desirable.
Education: A combination of education and experience equivalent to a bachelors degree in computer science or related field, and five (5) years professional-level experience with voice, video, and data network hardware and software and related operating systems. Two (2) years of supervisory experience in a technical field, including experience providing client support for network and system problem identification and resolution. Formal training in local area networks, relevant computer systems and networking equipment is highly desirable.
Experience: Five (5) years professional-level experience with voice, video, and data network hardware and software and related operating systems. Two (2) years of supervisory experience in a technical field, including experience providing client support for network and system problem identification and resolution. Formal training and certification in local area networks, relevant computer systems, and networking equipment is highly desirable.
Education: A combination of education and experience equivalent to a bachelors degree in computer science or related field, and five (5) years professional-level experience with voice, video, and data network hardware and software and related operating systems. Two (2) years of supervisory experience in a technical field, including experience providing client support for network and system problem identification and resolution. Formal training in local area networks, relevant computer systems and networking equipment is highly desirable.
This position is open to all candidates.
