we are looking for a IT Team Leader
As an IT Team Leader, you will be:
As an IT Team Leader, you will be:
Manage the IT/help desk team and evaluate performance
Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues
Establish best practices throughout the entire technical support process
Follow up with customers to identify areas of improvement
Ensure customer service is timely and accurate on a daily basis
Develop daily, weekly and monthly reports on help desk teams productivity
Recruit, train and support help desk representatives and technicians
Coordinate with other IT departments to resolve complex issues and improve service delivery
Requirements:
23 years of technical and managerial experience as a team leader
Proven ability to troubleshoot, diagnose and resolve technical issues
Strong technical knowledge of computer systems, networks and software
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Team management skills
23 years of technical and managerial experience as a team leader
Proven ability to troubleshoot, diagnose and resolve technical issues
Strong technical knowledge of computer systems, networks and software
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Team management skills
This position is open to all candidates.
