On a typical day youll:
Leadership & Team Management:
Lead and mentor a small IT team, providing direction, support, and development opportunities.
Develop and implement strategies to improve IT processes and team efficiency.
Plan and manage IT projects, ensuring timely delivery and alignment with company goals.
Systems Management:
Oversee the management of both Windows and macOS systems, ensuring optimal performance and security.
Implement and manage asset management systems to track and maintain IT resources.
Ensure all systems are secure through proper hardening practices and regular updates.
Security & Compliance:
Manage IT security protocols, ensuring compliance with industry standards and company policies.
Lead efforts in systems hardening to protect against vulnerabilities.
Configure and manage Single Sign-On (SSO) solutions for secure and efficient access control.
Process Automation:
Identify opportunities for automation within IT processes to enhance efficiency and reduce manual effort.
Develop and implement automation scripts and tools for tasks such as user provisioning and deprovisioning.
User Support & Network Management:
Provide top-tier support for all IT-related issues, ensuring quick resolution and minimal downtime.
Oversee office networking, including troubleshooting and ensuring optimal performance.
Manage the provisioning and deprovisioning of user accounts and access rights.
Continuous Improvement:
Regularly review and improve IT processes, tools, and systems.
Stay up-to-date with the latest technology trends and best practices, applying them to enhance IT operations.
Bachelors degree in Information Technology, Computer Science, or a related field.
3+ years of experience in IT managerial role, preferably within a medium-sized company.
10+ years of experience in IT in general.
Strong knowledge of both Windows and macOS operating systems.
Experience with asset management, IT security, and systems hardening.
Proven experience in managing SSO configurations, MDM and automation processes.
Familiarity with cloud platforms and services (e.g., AWS, GCP, Azure).
Familiarity with Google Workspace suite
Solid understanding of office networking, including LAN/WAN, routers, and switches.
Excellent leadership and team management skills.
Strong problem-solving abilities and a proactive approach to IT management.
Excellent communication skills, both written and verbal.
