The IT Help Desk Team Leader reports to the IT director and is responsible for providing quality technical support to internal customers through all available channels. Main responsibilities:
* Delivery and maintenance of quick and effective solutions for various IT technical issues.
* Users management at all systems – permissions, group policy management, etc.
* Operations and support of Windows platforms and systems (including Office 365)
* Operations and support of security systems
* Operations and support of Cisco telephony systems
* Installation of endpoint equipment, printers, and more
* Operations and support of CDR systems (Content Disarm and Reconstruction)
* Installation of new Software
* Prioritize technical HD tasks
* Delivery and maintenance of quick and effective solutions for various IT technical issues.
* Users management at all systems – permissions, group policy management, etc.
* Operations and support of Windows platforms and systems (including Office 365)
* Operations and support of security systems
* Operations and support of Cisco telephony systems
* Installation of endpoint equipment, printers, and more
* Operations and support of CDR systems (Content Disarm and Reconstruction)
* Installation of new Software
* Prioritize technical HD tasks
Requirements:
* 5+ years of solid hands-on experience across a wide IT scope. From PC hardware, IT infrastructure (hardware and software), software applications and development, and O/S support experience (including installation, configuration, and troubleshooting).
* Must have experience supporting all levels of IT infrastructure on Windows platforms and including wired and wireless networking.
* Vast experience with various systems (Priority, Teamcenter, Matlab, Orcad, Solid Works, and more)
* Prior experience with operating and supporting Cisco telephony systems
* Knowledge and experience supporting printing systems and servers
* Excellent ability to perform well in a multi-network environment
* Prior experience working with ITSM systems
* Profound familiarity with cyber and security domains
* Customer-focused, energetic, and committed with a strong ability to organize and prioritize tasks
* Ability to adapt to new processes and procedures quickly while dealing with a high volume of requests and ambiguity and perform well under pressure and on tight deadlines
* Excellent interpersonal and people engagement skills – able to establish positive relationships.
* Excellent verbal communication skills with the ability to communicate effectively with both technical and non-technical colleagues at all levels in the organization.
* Ability to maintain high levels of productivity with minimal supervision.
* Strong problem-solving skills
* Passion for excellence, highly self-motivated and has the desire to have a significant impact on the business
* A leader, team player, quick learner, proactive
* Fluent in English
* Prior experience in Industrial Electronics companies – an advantage.
* Valid security clearance – an advantage
* 5+ years of solid hands-on experience across a wide IT scope. From PC hardware, IT infrastructure (hardware and software), software applications and development, and O/S support experience (including installation, configuration, and troubleshooting).
* Must have experience supporting all levels of IT infrastructure on Windows platforms and including wired and wireless networking.
* Vast experience with various systems (Priority, Teamcenter, Matlab, Orcad, Solid Works, and more)
* Prior experience with operating and supporting Cisco telephony systems
* Knowledge and experience supporting printing systems and servers
* Excellent ability to perform well in a multi-network environment
* Prior experience working with ITSM systems
* Profound familiarity with cyber and security domains
* Customer-focused, energetic, and committed with a strong ability to organize and prioritize tasks
* Ability to adapt to new processes and procedures quickly while dealing with a high volume of requests and ambiguity and perform well under pressure and on tight deadlines
* Excellent interpersonal and people engagement skills – able to establish positive relationships.
* Excellent verbal communication skills with the ability to communicate effectively with both technical and non-technical colleagues at all levels in the organization.
* Ability to maintain high levels of productivity with minimal supervision.
* Strong problem-solving skills
* Passion for excellence, highly self-motivated and has the desire to have a significant impact on the business
* A leader, team player, quick learner, proactive
* Fluent in English
* Prior experience in Industrial Electronics companies – an advantage.
* Valid security clearance – an advantage
This position is open to all candidates.
