Job Description:
Responsible for leading the company's IT/IS unit: IT, Global applications, and Data & Digital teams. Strategic planning aims to support the business goals and the fast growth of the company by overseeing key areas including Applications, ERP, business intelligence (BI), call center operations, Office 365, and multiple integrations.
Mentoring and nurturing managers and their teams of experts across different locations, working collaboratively to drive efficiency, enhance technology capabilities, manage budgets, and ensure the timely delivery of projects on budget and quality.
Member of the Priority lines of business (LOBs) management teams. Work and collaborate with the executive management.
Responsibilities:
• Provide strategic leadership and vision for the global IS function, aligning it with the company's goals and objectives.
• Oversee the management and enhancement of the ERP system (Priority ERP), ensuring its optimal performance and alignment with business requirements.
• Drive the development and implementation of business intelligence strategies, leveraging Power BI or similar tools to deliver actionable insights and data-driven decision-making.
• Implement, integrate, manage, and optimize the Genesys Call center operations, focusing on improving customer experience and operational efficiency.
• Ensure the smooth integration of acquired companies and lead the Post Merger Integration processes, harmonizing IT/IS systems and processes.
• Own the Office 365 environment, including collaboration tools, communication platforms, and security measures.
• Manage budgets effectively, ensuring efficient allocation of resources and cost control.
