The Opportunity:
You will globally lead Teva’s GBS organization developing and overseeing its strategy and execution. As a country head, you will partner with India Teva sites to develop country foundations, evolve the culture, constantly improve our brand and manage the external affairs. A strategic thinker who will coordinate governance, continuous improvement, performance management, relationship management and communications matters for the organization. Innovate existing processes while keep develop the establishment of the GBS with the focus on governance and performance management process. Matrix Responsibility for ownership and management of all Management Processes and verticals within GBS, while reporting solid to Teva EVP, CFO. This position will be building a network and expertise in a thriving environment of professional development and teamwork.
Role Requirements:
A deep understanding of the Indian social and business culture. Candidates who are exposed to more advanced processes and structures in international jobs are highly desirable.
A talent strategist unafraid to get things done and someone the team can rely on. As a country representative, the country leader must educate the company about the country’s standards, policies and regulations in respect to the existing operations in the country so it can successfully strengthen itself. Act as a pivotal position across the teams to set clear roadmap and execution plan about the needs, priorities, KPIs and reasons behind the applied strategy.
Results-driven global executive with a successful record of accomplishment in finance, operations, supply chain transformation and leadership. Innovative, collaborative problem solver and change agent with proven excellence in stream lining and optimizing operations and delivering business goals. Excited about building processes, must have vision and think ahead, but also willing to roll up his/her sleeves and get their hands deep into the processes.
Building teams, mentor of successful high-performing teams and ensure the right people are in the right positions, empower them to accomplish goals and professional development.
Business Process Re-engineering: Manage the complete lifecycle of Process Improvement i.e. Value Stream Mapping, Opportunity Identification, Business Process Re-engineering and Solutions, Creating the Value Proposition and then Selling. Post sign-off, creating and implementing the Transition Plan and the Resourcing Strategy.
Experience and expertise in digital solutions for IT enterprise systems, with a focus on predictive analytics, AI, and ML. This knowledge will enable the transformation of existing data mining processes into more innovative and faster delivery mechanisms across GBS verticals.
Key Responsibilities:
Country Head:
Foster and drive a united culture and identity of Teva India across all business units
Partner with India site leaders to develop capabilities and synergies across the country
Lead country based operations and manage country external affairs including communication and negotiation with local authorities and government officials
Work in collaboration with HR and corporate affair teams to constantly improve Teva’s employer brand in India, as well as improve employee engagement and retention
Ensure full compliance with all applicable laws & regulations to enable managing the business effectively with optimal support and high level of ethical standards
GBS Head:
Develop and execute Service Management strategy
Ensure that all parts of GBS operations are integrated and create a high performance, customer-centric culture.
Own the deployment of GBS standards across multiple centers and processes
Create consistency among performance management, SLAs/SOWs and relationship to GBS customers
Own and monitor the GBS Performance Management process
Develop Standards, KPI structure for all processes, Quarterly Business Reviews for all GBS verticals.
Create integrate reporting and tracking systems for all key metrics
Manage the creation and reporting of GBS metrics internally and externally
Drive agenda and content for the strategic and tactical governance layer and ensuring that the operational KPI’s / issues and opportunities and flowing ‘upstream’ accordingly
Lead and drive all activities related to budget, cost recovery, value tracking and marketing for Center
Support GBS-wide strategic and business planning process
Ensure execution of business continuity plans and risk management plans
