This is a hands-on technical operational role, with its main responsibility assuring continuous serviceability for multiple of our flagship products in a cloud-based environment.
You will be responsible for the production environments of thousands of customers, working with many teams such as R&D, Support, Sales to ensure stability, reliability and outstanding customer experience and satisfaction.
The NOC team operates in 24/7 shifts, requiring availability for approximately four shifts per week.
If you want to make the world a safer place – you belong with us.
Key Responsibilities
Monitor production environments and handle incidents quickly and professionally to ensure high-level service availability and performance.
Provide first-level technical support and troubleshooting for operational and infrastructure issues across a globally distributed network.
Maintain internal tickets, alerts, and KPIs.
Implement timely solutions to customer issues or escalate internally when needed.
Develop and maintain scripts and automation tools for on-demand operational needs.
Lead projects, including supporting new product monitoring and developing internal tools to enhance the teams workflow.
Work closely with R&D, Support, Sales teams when required.
Join a team of motivated, fun, and creative minds.
Build a long-term career with endless opportunities for growth.
Students with 18-24 months until graduation in Computer Science, Engineering, or other exact sciences
Previous experience in technical support – an advantage
Networking knowledge or CCNA certification – advantage
Familiarity with cloud technologies (AWS, Azure) – advantage
Familiarity with security products and Check Point solutions – advantage
Excellent English – both spoken and written
Customer-service oriented and able to perform under pressure
A natural problem solver with a proactive mind
Strong execution
Outstanding development skills
