Provide best-in-class support to a growing player base
Scale a global and growing team of support agents providing support to our players
Handle customer escalations, complex, and ongoing problem situations.
Work closely with R&D, Product, Monetization Managers, and other stakeholders to continually improve the customer support experience
Take part in the prioritization of technical issues/bugs and product suggestions intended to address the most critical issues affecting our customer experience
Develop the support teams technical and soft skills
Scale a global and growing team of support agents providing support to our players
Handle customer escalations, complex, and ongoing problem situations.
Work closely with R&D, Product, Monetization Managers, and other stakeholders to continually improve the customer support experience
Take part in the prioritization of technical issues/bugs and product suggestions intended to address the most critical issues affecting our customer experience
Develop the support teams technical and soft skills
Requirements:
High-level or native English
1+ year experience in B2C Customer Support and managing teams (Support/Client-Success/Professional Services or equivalent)
Strong Technological orientation and skills
Ability to pick up new concepts, programs and systems quickly
Experience with building CS teams, infrastructure, processes, metrics, and KPIs
Great communications skills and leadership, and managerial skills.
High-level or native English
1+ year experience in B2C Customer Support and managing teams (Support/Client-Success/Professional Services or equivalent)
Strong Technological orientation and skills
Ability to pick up new concepts, programs and systems quickly
Experience with building CS teams, infrastructure, processes, metrics, and KPIs
Great communications skills and leadership, and managerial skills.
You get bonus points for:
Advantage:
Zendesk proficiency
Managed and hired a freelance team abroad
Experience with Mixpanel
This position is open to all candidates.
