Our ideal candidate has exceptional oral and written communication skills and is able to develop creative, original and engaging content. This is a full-time and onsite (hybrid-remote) role at our Tel Aviv office.
Responsibilities
Owning Community Channels.
Growing the user community and driving engagement through various community programs.
Manage the discussion, monitor group sentiment and post engaging industry-related content.
Partner with social media manager to create campaigns that align with Product launches.
Serve as the liaison between Customer Success, Marketing, Support and Product Teams.
Align community goals with the companys overall marketing KPIs, identify strategic opportunities and make recommendations for improvements.
Research community trends and best practices in the IT industry to adapt tactics and content accordingly.
Stay updated with new products and features.
Foster relationships with community stakeholders including top contributors and champions, potential customers, industry professionals and thought leaders.
Monitor and report on customer feedback to provide valuable insights to the Product team.
5+ years of experience as a community manager, preferably in a SaaS company.
Native English speaker.
Proven experience launching successful community initiatives.
Data-driven, ability to identify and track relevant metrics.
Excellent verbal and written communication skills.
Knowledge of online marketing and marketing channels, SEO (plus).
Advantage strong technical orientation.
