We are looking for an IT Support Team Leader to join our IT group. The ideal candidate will have great interpersonal skills with high motivation, high execution record, leading a team to reach outstanding results.
Responsibilities:
Lead a team of IT Support Specialists including managing and prioritizing tickets and service requests for timely resolution and excellent customer service
Mentor and coach team members, providing guidance and resolving technical issues
Be a focal point for IT escalations, including software, hardware, network, SaaS, conference rooms and information security issues
Implement, maintain and document IT support processes and guidelines related to systems and service support
Collaborate with other IT teams and stakeholders to achieve objectives
Manage procurement activities for equipment orders and asset management
Lead the on-boarding and off-boarding process, striving for improvements
Stay up-to-date with industry trends and technologies, recommending improvements, implementing automations and best practices.
Responsibilities:
Lead a team of IT Support Specialists including managing and prioritizing tickets and service requests for timely resolution and excellent customer service
Mentor and coach team members, providing guidance and resolving technical issues
Be a focal point for IT escalations, including software, hardware, network, SaaS, conference rooms and information security issues
Implement, maintain and document IT support processes and guidelines related to systems and service support
Collaborate with other IT teams and stakeholders to achieve objectives
Manage procurement activities for equipment orders and asset management
Lead the on-boarding and off-boarding process, striving for improvements
Stay up-to-date with industry trends and technologies, recommending improvements, implementing automations and best practices.
Requirements:
Proven experience leading a team of IT Support / Help Desk
Technical expertise in troubleshooting hardware, software, and network issues
Excellent customer service skills
Strong communication and interpersonal skills
Passion for technology and knowledge of industry trends
Strong organizational and time management skills
Proactive mindset with a “Can-Do” approach and a team player
Ability to identify and implement process improvements
Knowledge of service ticketing systems and IT service management tools
Experience working in cloud SaaS products (Okta, Google Workspace, Slack, Atlassian etc.) – An Advantage.
Proven experience leading a team of IT Support / Help Desk
Technical expertise in troubleshooting hardware, software, and network issues
Excellent customer service skills
Strong communication and interpersonal skills
Passion for technology and knowledge of industry trends
Strong organizational and time management skills
Proactive mindset with a “Can-Do” approach and a team player
Ability to identify and implement process improvements
Knowledge of service ticketing systems and IT service management tools
Experience working in cloud SaaS products (Okta, Google Workspace, Slack, Atlassian etc.) – An Advantage.
This position is open to all candidates.
