Were on the lookout for a talented Senior Technical Writer to join our fast-growing company and dynamic Knowledge Experience team. You'll play a key role in creating and maintaining the documentation and learning resources that empower our customers. If you're an experienced technical writer with a passion for technology, curiosity, and a fun, team-oriented attitude, we want to hear from you!
What Youll Be Doing:
Become a key player on our one-of-a-kind team, where we come together to make magic happen!
Take ownership of the documentation process, from initial design to final release.
Work closely with product management, engineering, and field engineering teams to gain a deep understanding of the product and customer needs, ensuring the creation of documentation that is accurate, comprehensive, and user-friendly.
Manage updates and revisions for existing documentation, including release notes and user guides.
Maintain consistency and quality across all product documentation.
Prioritize the documentation pipeline by balancing urgent issues with long-term projects, while efficiently managing escalated documentation requests.
What Youll Be Doing:
Become a key player on our one-of-a-kind team, where we come together to make magic happen!
Take ownership of the documentation process, from initial design to final release.
Work closely with product management, engineering, and field engineering teams to gain a deep understanding of the product and customer needs, ensuring the creation of documentation that is accurate, comprehensive, and user-friendly.
Manage updates and revisions for existing documentation, including release notes and user guides.
Maintain consistency and quality across all product documentation.
Prioritize the documentation pipeline by balancing urgent issues with long-term projects, while efficiently managing escalated documentation requests.
Requirements:
A dedicated team player with a go-getter attitude, self-motivation, and natural curiosity.
5+ years of experience as a technical writer.
Strong ability to grasp complex technical concepts and communicate them in a clear and simplified way.
Exceptional attention to detail with excellent task prioritization skills.
Outstanding written and verbal communication skills in English.
Experience working in a B2B SaaS company is a plus.
Familiarity with the cybersecurity industry is a plus.
Proven experience documenting APIs is a plus.
A dedicated team player with a go-getter attitude, self-motivation, and natural curiosity.
5+ years of experience as a technical writer.
Strong ability to grasp complex technical concepts and communicate them in a clear and simplified way.
Exceptional attention to detail with excellent task prioritization skills.
Outstanding written and verbal communication skills in English.
Experience working in a B2B SaaS company is a plus.
Familiarity with the cybersecurity industry is a plus.
Proven experience documenting APIs is a plus.
This position is open to all candidates.
