This position requires flexibility with a mix of business, operational, analytical, and support tasks.
Responsibilities:
Manage relationships with key customers through all lifecycle stages (from initial onboarding to existing partnerships) across the world and in multiple time zones.
Build long-term relationships with customers to ensure retention and develop new business opportunities.
Identify customer pain points and work closely with internal teams (business, ops, product, R&D) to prioritize solutions and improve the overall customer experience.
Monitor customer activity and prepare reports/analytics to take a proactive role in reaching and exceeding business KPIs.
Help define and manage various internal processes required to ensure the best possible experience for our customers.
Requirements:
A bachelor's degree, ideally in business, communications, marketing, or an analytically-oriented field.
Native English speaker.
Excellent verbal and written communication skills.
At least 5 years of experience in customer success, business development, or other relevant customer-facing roles.
Tech-savvy, with experience working on online platforms and CRMs.
Detail and data-oriented, with an analytical and business mindset.
Comfortable working in a fast-paced, dynamic, and high-pressure environment.
Preferred Qualifications:
Proficiency in additional languages.
Knowledge of global trade, finance, or experience working at a global fintech.
