The opportunity
POSITION SUMMARY
The Returns and Rebate Support Analyst will perform a critical role in analysis of expired returns and recall cycles. This will include ensuring that the returns and recalls have been issued in accordance with Teva’s policies and procedures. The Returns and Rebate Support Analyst will manage the relationship with large accounts and work through any discrepancies as they arise. The Analyst will report to Manager, Returns and Rebate Support.
ESSENTIAL RESPONSIBILITIES
• Calculate and validate fees for recalled products. Ensure payments are in accordance with Teva's and/or customers' policies.
• Ensure Return Authorization’s and Quality Complaints are processed timely and in accordance with Teva’s policies.
• Assist to perform maintenance and closing details for expired returns and recall cycles.
• Process Quality Assurance Services Weekly Compensation Report by processing credits for quality returns and issuing checks.
• Assist with Teva Returns Mailbox to streamline customer complaints/issues, requesting additional information regarding an overage/damage, populating Return Manual Authorization’s, and sending out FedEx labels.
• Communication with management regarding return requests outside of Teva's policies
• Communication with customers regarding RA instructions as well as return denials
• Maintain logs for monthly accrual submission.
• Provides support and documentation to internal and external auditors.
• Complies with all SOX requirements.
• Demonstrates professional standards with business contacts to maintain Teva’s reputation within the pharmaceutical community.
• Follows Teva Safety, Health and Environmental policies and procedures.
• Other projects/duties as required/assigned.
Your experience and qualifications
REQUIREMENTS
Bachelor’s degree in Business or Finance preferred
Minimum of 3 years in the following:
Experience with pharmaceutical returns preferred
Experience with Flex/Model N, Enterprise BI, SAP and iSeries preferred
Detailed oriented, organized and deadline sensitive.
Microsoft Office skills, advanced Excel skills (VLOOKUP, IF, CONCATENATE, etc.)
