We are looking for a Technical Support representative to provide Technical Support to the companys customers through phone and digital channels (chat / email / ticketing system ).
Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs
Responsibilities:
Provide phone and digital support to company customers
Diagnose and resolve technical issues at various levels
Guide and train users on systems and services
Document support requests in CRM / helpdesk systems
Collaborate with internal teams to resolve complex issues
Comply with service procedures, quality standards, and response times
Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs
Responsibilities:
Provide phone and digital support to company customers
Diagnose and resolve technical issues at various levels
Guide and train users on systems and services
Document support requests in CRM / helpdesk systems
Collaborate with internal teams to resolve complex issues
Comply with service procedures, quality standards, and response times
Requirements:
Strong technological orientation and ability to learn quickly
Proficiency in a computerized environment and Microsoft Office applications – mandatory
High verbal and written communication skills in Hebrew
High service awareness, patience, and excellent interpersonal skills
Ability to work independently and as part of a team
On-call rotation among team members
Strong technological orientation and ability to learn quickly
Proficiency in a computerized environment and Microsoft Office applications – mandatory
High verbal and written communication skills in Hebrew
High service awareness, patience, and excellent interpersonal skills
Ability to work independently and as part of a team
On-call rotation among team members
This position is open to all candidates.
