We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If youre interested in the intersection of technology, innovation, and knowledge, this is the place to be. The Support Engineer will work as a Support Engineer for our Support team and represent KMS Lighthouse as the professional authority in ongoing work with the technical factors from the clients side.
Responsibilities:
* Provide support to our Fortune 500 customers
* Receiving tickets, screening them, distributing them to specialized team members, and working on tickets.
* The Support Engineer will work closely with the team leader and other members of the support team, as well as corroborate with DevOps and the Development teams
Responsibilities:
* Provide support to our Fortune 500 customers
* Receiving tickets, screening them, distributing them to specialized team members, and working on tickets.
* The Support Engineer will work closely with the team leader and other members of the support team, as well as corroborate with DevOps and the Development teams
Requirements:
* At least 1 year of experience in Customer Care/ Technical Support / Help desk or equivalent.
* Strong written and verbal communication skills in English
* Love technology, have curiosity about new products and approaches, and a get-to-know-how-it-works attitude.
* Thrives under pressure. Able to manage your time efficiently.
* Attention to detail, highly organized, with an absolute focus on the quality of the result.
* Knowledge of Linux systems, utilities, and scripting – a plus.
* Experience working with Jira- a plus.
* At least 1 year of experience in Customer Care/ Technical Support / Help desk or equivalent.
* Strong written and verbal communication skills in English
* Love technology, have curiosity about new products and approaches, and a get-to-know-how-it-works attitude.
* Thrives under pressure. Able to manage your time efficiently.
* Attention to detail, highly organized, with an absolute focus on the quality of the result.
* Knowledge of Linux systems, utilities, and scripting – a plus.
* Experience working with Jira- a plus.
This position is open to all candidates.
