As a leader in IT, you will play a pivotal role in transforming our IT team by leveraging your vision and thought leadership to inspire change at all levels. You will collaborate with cross-functional teams across IT and business functions to drive process automation, efficiency, scalability, and consistency, ultimately supporting our company’s growth. This role demands the ability to lead through influence, manage complex processes, and oversee timelines across competing programs and initiatives. Your strong technical expertise and passion for engineering, operations, and customer service will be essential as you lead an organization delivering projects with high business value and cost-effective solutions.
Your Impact
Strategic Leadership and Comprehensive Accountability: Take complete ownership of the IT ecosystem, covering Endpoint Engineering, Service Desk, Engineering Labs and Field Operations for our Tel Aviv office – Serve as a strategic ally to internal and external stakeholders by setting priorities and ensuring that IT initiatives align with organizational objectives
Stakeholder Collaboration and Expert User Support – Deliver top-tier support across various platforms like Mac, Windows, Chromebooks, and Mobile Devices – Consistently interact with stakeholders to obtain feedback and adapt IT solutions – Ensure customer satisfaction through exceptional technical assistance
Requirements:
Educational Qualifications – A Bachelor’s degree or equivalent experience is mandatory – a Masters degree in Computer Science or Software Engineering is preferred or equivalent military experience required
Professional Experience – A minimum of 10+ years of substantial, hands-on experience with a successful history in spearheading and administering IT systems, products, services, and operations at an enterprise scale
Technical Proficiency – Demonstrated expertise in enterprise IT technologies, encompassing Cloud operations, End user Engineering, Data Center, Compute systems, Data Storage Systems, Zoom AV Rooms and staying abreast of emerging industry trends – Experience in Windows, Linux, Networking, TCP-IP, Routing, Switching, Firewalls, Load balancers, Wi-Fi, and VMware is also required
Operational Management – Solid understanding of ITIL/ITSM processes and best practices, particularly in Change Management, Release Management, Problem Management, Incident Management, Event & Service Desk Management – Observability and experience in building, scaling, and managing operations for diverse applications
Educational Qualifications – A Bachelor’s degree or equivalent experience is mandatory – a Masters degree in Computer Science or Software Engineering is preferred or equivalent military experience required
Professional Experience – A minimum of 10+ years of substantial, hands-on experience with a successful history in spearheading and administering IT systems, products, services, and operations at an enterprise scale
Technical Proficiency – Demonstrated expertise in enterprise IT technologies, encompassing Cloud operations, End user Engineering, Data Center, Compute systems, Data Storage Systems, Zoom AV Rooms and staying abreast of emerging industry trends – Experience in Windows, Linux, Networking, TCP-IP, Routing, Switching, Firewalls, Load balancers, Wi-Fi, and VMware is also required
Operational Management – Solid understanding of ITIL/ITSM processes and best practices, particularly in Change Management, Release Management, Problem Management, Incident Management, Event & Service Desk Management – Observability and experience in building, scaling, and managing operations for diverse applications
This position is open to all candidates.
